Terms and Conditions

Trading Terms and Conditions of Bio-Whenua Herbals Ltd.

These terms and conditions regulate the business relationship between you and us.  By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods.  If you are under 18, please confer with an adult to make your purchase.

We are:

Bio-Whenua Herbals Ltd

Our address is:

17 Ashmole Street
Woolston
Christchurch 8023

You are: a visitor to our website / our customer

The Terms and Conditions

1.Definitions

In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

“Consumer”  means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

“Our Website”  means the entire computing hardware and software installation that is or supports Our Website.

“Goods”  means any of the Goods we offer for sale on our Website

“Content”  means any material in any form published on Our Website by us or any third party with our consent.

“Material”   means Content of any sort posted by you on Our Website

 

2. Our contract with you
These terms and conditions apply:

A. So far as the context allows, to you as a visitor to Our Website; and

B. in any event to you as a buyer or prospective buyer of our Goods.

• We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall dispatch your order upon confirmation of payment or other written agreed terms.

• We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

• Unfortunately, we cannot guarantee that Goods advertised on our website are always available.

• If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

• accept the alternatives we offer.
• cancel all or part of your order.

• If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

• If we owe you money on account of your cancellation, we will credit your credit, debit card or bank account as soon as reasonably practicable but in any event no later than 30 days from the date of cancellation of your order.

 

2.1 Your account with us

• You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
• If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.

• You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

• We reserve the right to refuse you access to Our Website.

 

2.2 Price and Payment

• We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have changed from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.

• Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than New Zealand Dollars will be borne by you.

• Any information given by us in relation to exchange rates for product pricing are approximate only and may vary from time to time.

• Prices include New Zealand goods and services tax. If you show by your delivery address that you reside outside New Zealand, we will refund to you the amount charged as GST.

 

2.3 Delivery

• Deliveries will be made by a carrier instructed by us to the address stipulated in your order.

• If we ourselves are not able to deliver your Goods within 10 days of the date of your order, we shall notify you by e-mail and/or phone call to arrange a later date for delivery and giving you the option of cancelling your order.

• We may deliver the Goods in instalments if they are not all available at the same time for delivery. We will inform you by email if this is the case.

• Goods are sent at our risk until delivered to the address you have given to us.

• We will send you a message by email to tell you when and how we have dispatched your order.

 

2.4 Cancellation of order

• You may cancel your order at any time before we dispatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.

• As required by the Distance Selling Regulations, details of our after-sales service and guarantees, if any, are given on our website / in our catalogue.

• If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.

• If you cancel after we have dispatched the Goods, we will refund the price of the goods only.

• If you cancel your order after we have dispatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.

• You are responsible for the cost of returning them.

• To assist us in identifying your Goods on receipt by us, we ask you to email us for a returns reference to be placed below our address / returns label.

• If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.

• We will refund your money within 30 days.

• This paragraph does not affect your rights in the event that the Goods are faulty.

 

2.5 Foreign taxes, duties and import restrictions

• If you are not in New Zealand, we have no knowledge of, and no responsibility for, the laws in your country.

• You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

 

2.6 Goods returned

• If for any reason you are not completely happy with your purchase, just contact us within 10 days, and if we cannot meet your needs for the product you have ordered and paid for we will refund all your purchase price upon return of the product.

• To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:

• You must tell us by email message to info@zurma.co.nz or by letter to our land address at the top of this agreement, that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note.  If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

• The Goods must be returned to us as soon as any defect is discovered.
• So far as possible, Goods should be returned:

1. With both goods and all packaging as far as possible in their original condition;
2. securely wrapped;
3. including our delivery slip; and
4. at your risk and cost.

 

2.7 Disclaimers

• We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

• You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

• We give no warranty and make no representation, express or implied, as to:

1. the adequacy or appropriateness of the Goods for your purpose.
2. the truth of any Content on Our Website published by someone other than us.
3. any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are specified by us and commonly used.
4. compatibility of Our Website with your equipment, software or telecommunications connection.

• Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

• We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

• In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

• The above two sub paragraphs do not apply to a claim for personal injury.

 

2.8 Content and Intellectual Property Rights

• We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

• We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.

• Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

• You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

• Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

 

2.9 Your email address

• You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

• You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

• You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.

 

2.10 Your Material

• If you post any Material in Our Website, you warrant that you own the copyright in it and you accept all risk and responsibility for it. You grant to us the right to edit, copy, publish, distribute, translate and otherwise use it in any medium and for any purpose.

• You agree that if you do post any Material on Our Website, in doing so, you grant to us a non-exclusive, irrevocable, royalty-free, right in perpetuity to use that Material in any way whatever, throughout the World in any medium. You agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Material.

• You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.

• You represent and warrant that:

• you own the rights to all of the Material that you post.
• any fact stated in your Material is accurate.

 

2.11 System Security

• We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.

• You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

• You may not use any software tool for the purpose of extracting data from our website.

• You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

 

 

2.12 Acceptable use Policy

As a condition of your use of Our Website, you agree to comply with these provisions:

• You will not use or allow anyone else to use the Web Site to post or otherwise publish:

• copyright works.
• commercial audio, video or music files.
• any Material which violates the law of any established jurisdiction.
• unlicensed software.
• software which assists in or promotes: emulators, phishing, hacking, password cracking, IP spoofing.
• links to any of the material specified in this paragraph.
• pornographic Material.
• any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.

• You will not use the Services for spamming. Spamming includes, but is not limited to:

1. the bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients.
2. the sending of junk mail.
3. the use of distribution lists that include people who have not given specific permission to be included in such distribution process.
4. excessive and repeated posting off-topic messages to newsgroups.
5. excessive and repeated cross-posting.
6. email harassment of another internet user, including but not limited to, transmitting any threatening, libellous or obscene material, or material of any nature which could be deemed to be offensive.
7. the emailing of age inappropriate communications or content to anyone under the age of 18.

 

2.13 Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

 

2.14 Miscellaneous provisions

• When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

• Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.

• Nothing in this agreement or on Our Website shall confer on any third party any benefit or obligation.

• If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

• No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time. nor shall any delay in exercise of any power or right be interpreted as a waiver.

• In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

• We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including natural disasters e.g. earthquakes, tsunami etc.

• This Agreement shall be governed by and construed in accordance with the law of New Zealand. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of wh7ich is hereby expressly excluded.

 

2.15 Bio-Whenua Herbals Ltd. Credit Card Information Security Policy

• Bio-Whenua Herbals Ltd. uses the DPS Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service:

1. Payments are processed in real time.
2. Bio-Whenua Herbals Ltd. does not have access to your full card number, credit card payment is secured by DPS.
3. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.
4. DPS Payment Express Software is certified with over 200 banks globally.

• Visit www.paymentexpress.com for more info on online credit card payments.

 

3. Return Policy

If for any reason you are not completely happy with your purchase, just contact us within 10 days, and if we cannot meet your needs for the product you have ordered and paid for we will refund all your purchase price upon return of the product.

To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty.

You must tell us by email message to info@zurma.co.nz or by letter to our land address that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return.

We will then issue a returns note.  If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

The Goods must be returned to us as soon as any defect is discovered.

So far as possible, Goods should be returned:

1. With both goods and all packaging as far as possible in their original condition;
2. securely wrapped;

• including our delivery slip; and

1. at your risk and cost.

 

4. Shipping Policy

• We aim to have all orders dispatched within 2 working business days of receipt of the order. If there are any problems with achieving this we will contact the customer directly to inform them of when to reasonably expect delivery of their ordered products.
• Deliveries will be made by a carrier instructed by us to the address stipulated in your order.
• If we ourselves are not able to deliver your Goods within 10 days of the date of your order, we shall notify you by e-mail and/or phone call to arrange a later date for delivery and giving you the option of cancelling your order.
• We may deliver the Goods in instalments if they are not all available at the same time for delivery. We will inform you by email if this is the case.
• Goods are sent at our risk until delivered to the address you have given to us.
• We will send you a message by email to tell you when and how we have dispatched your order.
• For deliveries outside of New Zealand contact us before confirming your order via email: Info@zurma.co.nz. Delivery overseas will incur an extra freight cost which we will calculate based on the confirmed order, its destination and choice of delivery method (sea or air freight). We can not ship essential oils overseas.
• We can not ship to P.O. boxes.

 

5. PRIVACY POLICY

Introduction

Bio-Whenua Herbals Ltd. (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

Who Do We Collect Your Personal Information From

We may collect personal information about you from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products; and

• third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

How We Use Your Personal Information

We will use your personal information:

• to verify your identity;
• to provide services and products to you;
• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose);
• to improve the services and products that we provide to you;
• to undertake credit checks of you (if necessary);
• to bill you and to collect money that you owe us, including authorising and processing credit card transactions;
• to respond to communications from you, including a complaint;
• to conduct research and statistical analysis (on an anonymised basis);
• to protect and/or enforce our legal rights and interests, including defending any claim; and
• for any other purpose authorised by you or the Act.

Disclosing Your Personal Information

We may disclose your personal information to:

• any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products;
• any business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand;
• a credit reference agency for the purpose of credit checking you;
• other third parties (for anonymised statistical information);
• a person who can require us to supply your personal information (e.g. a regulatory authority);
• any other person authorised by the Act or another law (e.g. a law enforcement agency); and
• any other person authorised by you.

Protecting Your Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Accessing And Correcting Your Personal Information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.

If you want to exercise either of the above rights, email us at info@zurma.co.nz.  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on our website, you acknowledge and agree that the information you post is publicly available.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

6. Changes To This Policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.